Key takeaways
- Most problems are consistency problems, not eligibility problems.
- The UBO must be identifiable behind any nominee or holding company.
- A virtual address without certified proof of a physical address is a frequent blocker.
- The website must match the documents exactly and include a jurisdiction disclaimer.
The common reasons
- Ownership unclear. Nominees or layered holdings without documents identifying the UBO.
- No physical address proof. Only a registered agent address.
- Activities not covered. "General trading" objects and no licence or legal opinion.
- No bank letter. Or a letter not addressed to MetaQuotes.
- Website mismatch. Abbreviated company name, missing addresses, no risk warning or jurisdiction disclaimer.
- Domain not owned by the company.
- Target markets. Plans to serve markets that require local authorisation without it.
How to fix a rejected file
Find the exact reason, fix the source document rather than explaining around it, and resubmit a file where every document tells the same story. We handle rejected files regularly; see MT5 licence support.
Frequently asked questions
Can I reapply after a rejection?
Usually yes, once the underlying issue is fixed. Explain what changed.